Return & Refund Policy
Return & Refund Policy
Returns
At GETAUVE, customer satisfaction is important to us.
If you change your mind about your purchase, you may request a return within 7 days after receiving your order.
To be eligible for a return:
The product must be unopened and unused.
The product must remain in its original packaging.
All accessories and included items must be returned.
Due to hygiene and safety reasons, opened or used intimate wellness products cannot be returned or exchanged.
Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact our Customer Support team within 7 days after delivery.
Please provide:
Your order number;
A description of the issue;
Photos or videos showing the problem.
After review, GETAUVE will provide an appropriate solution, including replacement or refund where applicable.
Refunds
Once your return is received and approved, your refund will be processed to your original payment method.
Refund processing times may vary depending on your payment provider.
Original shipping fees are non-refundable unless the issue was caused by GETAUVE or required by applicable law.
Return Shipping
Return Shipping Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrectly shipped.
For approved returns, please contact our Customer Support team before sending any product back.
At GETAUVE, customer satisfaction is important to us.
If you change your mind about your purchase, you may request a return within 7 days after receiving your order.
To be eligible for a return:
The product must be unopened and unused.
The product must remain in its original packaging.
All accessories and included items must be returned.
Due to hygiene and safety reasons, opened or used intimate wellness products cannot be returned or exchanged.
Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact our Customer Support team within 7 days after delivery.
Please provide:
Your order number;
A description of the issue;
Photos or videos showing the problem.
After review, GETAUVE will provide an appropriate solution, including replacement or refund where applicable.
Refunds
Once your return is received and approved, your refund will be processed to your original payment method.
Refund processing times may vary depending on your payment provider.
Original shipping fees are non-refundable unless the issue was caused by GETAUVE or required by applicable law.
Return Shipping
Return Shipping Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrectly shipped.
For approved returns, please contact our Customer Support team before sending any product back.